The Website offers an online apartment booking service, which is a 24-hour service that is simple, straightforward, and offers all the advantages of having a wide range of rooms that are updated and available from anywhere with an Internet connection.
1. General information
All prices are in Euros and, in accordance with current regulations, all reservations made through the Website will be subject to Value Added Tax (VAT), which is included in the price.
The Owner reserves the right to modify its prices at any time, but the prices for the room reservation will be invoiced based on the rates in effect at the time of booking, except in the case of obvious typographical errors.
Once the reservation has been formalized, the User will receive an email with the reservation details, which will be essential for any consultation or modification of the reservation.
The Owner reserves the right to verify the card details provided by the User. If there is an error, the reservation will be automatically canceled.
2. User Obligations
All Users who make a reservation through this Website declare that they are of legal age and, where applicable, have full capacity to use means of payment and that they have sufficient funds to cover all costs resulting from the reservation of products. Users also declare that they fully and unreservedly accept all the conditions of this Legal Notice.
The User may submit one or more requests to contract services offered through the Website.
When placing an order, the User accepts the specifications and characteristics of the service offered. To this end, the Owner indicates that the services shown in the photographs on this Website may differ slightly from the final service in terms of size, color, components, etc., depending on availability from manufacturers. The purpose of the photographs is to provide guidance for the User or presentation suggestions, and in no case are they contractual images. The Owner guarantees that these differences will not result in a lower quality of service.
3. Payment methods
For the convenience of the User, we provide different ways to pay for the reservation:
- 1) Credit card
- This payment method is immediate, completely secure, and verified by Redsýs’ secure servers at the payment gateway. Under no circumstances will credit card details be disclosed.
- The following cards are accepted: Visa, 4B, American Express, Maestro, and Master Card.
- Only secure credit cards will be accepted to avoid any possible risk or fraud. Secure cards have associated security codes, and once the payment is complete, it is transferred to the bank’s payment gateway, where these codes must be entered. If you do not have a secure card for online payments, your bank must provide you with the necessary information and passwords.
- 2) PayPal
- Secure payment solution that allows buyers and businesses to send and receive money online. By selecting this method when completing the order, the User will be redirected directly to the PayPal Website. You do not need to enter your bank details. All you need is a PayPal account, and you can make payments by simply entering your email address and password. You can also create an account at that moment or make the payment directly by entering your credit card details. The data entered on the PayPal Website is not disclosed.
- More information at www.paypal.es
4. Right of withdrawal
According to Law 3/2014, of March 27, amending the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, in its Article 103, the right of withdrawal shall not apply to contracts relating to (among others):
l) The provision of accommodation services for purposes other than serving as housing, transport of goods, vehicle rental, food, or services related to leisure activities, if the contracts provide for a specific date or period of performance.
No existe por tanto Derecho al desistimiento.
5. Changes, cancellations, and refunds
As a general rule, and unless otherwise specified in the reservation, any cancellation made at least 2 business days prior to the arrival time will not incur any cost or penalty for the User.
Any cancellation made within 48 hours prior to the arrival date will incur a cancellation fee equal to the price of the first night’s stay.
If the User does not show up at the apartment, a cancellation fee equal to the price of the first night will also be applied, and the reservation will be automatically canceled, allowing the Owner to make the apartment available to other guests.
6. Availability
The Owner undertakes not to make rooms available to Users that are not available, except in the event of a computer error or any other unforeseeable situation. In the event that such an unfortunate incident should occur, the Owner undertakes to inform the User and reach a satisfactory agreement with them.
7. Customer service and complaints.
If the User has a complaint or any other type of problem during their stay, they can contact the Owner by calling 956 32 87 86 during business hours.